Cloud contact center solution, Voxvantage unveiled


Voxvantage CCaaS is hosted on the data center infrastructure of Moro Hub, their strategic partner. This collaboration ensures unparalleled reliability, security, and scalability for their CCaaS solution, enabling businesses to confidently embrace digital transformation initiatives.

To enhance the customer engagement, Voxtron Solution has launched Voxvantage, a Cloud Contact Center Solution for the Middle East region. Developed in collaboration with longstanding partner Enghouse Systems, Voxvantage represents a significant leap forward in contact center technology, blending advanced AI capabilities with seamless cloud-based infrastructure.

Voxtron and Enghouse Systems have cultivated a partnership spanning over a decade, marked by a shared commitment to pushing the boundaries of technological innovation. With Voxvantage, they aim to redefine the landscape of customer experience management, empowering businesses across the Middle East to deliver unparalleled service and drive sustainable growth.

The official launch event, titled Voxvantage 2024 – Adoption of AI in Contact Center, served as a platform to showcase the transformative capabilities of Voxvantage. It featured insightful presentations, live demonstrations, and engaging discussions on the future of AI-driven contact center solutions.

“We are thrilled to unveil Voxvantage, our latest endeavour in collaboration with Enghouse Systems, to the Middle East market. With Voxvantage, we are empowering organizations to elevate their customer engagement strategies to unprecedented heights, leveraging the power of AI and cloud technology. We are confident that Voxvantage will set a new standard for contact center excellence in the region,” said Thomas Padickapparambil, CEO, Voxtron Middle East LLC.

Voxvantage offers a comprehensive suite of features, including intelligent routing, sentiment analysis, real-time monitoring, and omnichannel support, all seamlessly integrated into a user-friendly interface. By harnessing the capabilities of AI, Voxvantage enables businesses to anticipate customer needs, personalize interactions, and drive operational efficiency, ultimately enhancing customer satisfaction and loyalty.

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