ServiceNow platform embeds generative AI in the new release


New features in the ‘Now Assist’ are powered by a domain-specific ServiceNow LLM, built for the enterprise and designed for accuracy and data privacy.

ServiceNow has announced a major Now Platform expansion with the Now Assist family of solutions. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator embed the power of generative AI across all workflows on the Now Platform to help accelerate productivity, improve experiences, and increase agility for customers. 

To power new features within Now Assist, the company is releasing a domain-specific ServiceNow large language model (Now LLM), built for the enterprise and optimized for productivity and data privacy.

“Organizations are seeking a trusted partner to help them navigate this dynamic and fast-moving era of intelligence. ServiceNow has thousands of customers already using the Now Platform to digitize and streamline processes across the enterprise. With our Vancouver release, we’re combining the power of the Now Platform with new generative AI features to bring AI-driven intelligence to every corner of the business, creating a catalyst for productivity and better enterprise experiences,” said CJ Desai, President and Chief Operating Officer, ServiceNow.

Now Assist is woven into all processes and workflows to help optimize performance and follows ServiceNow guidelines for ethical and responsible development and use. All aspects of Now Assist incorporate generative AI features, such as case, incident, and agent chat summarization, virtual agent, and search, that can be applied to a broad range of scenarios and functions, so every persona from employees to agents to developers can harness the power of generative AI.

With the launch of Now Assist, ServiceNow also rolled out its generative AI pricing packages. These new SKUs allow customers to get started with Now Assist quickly and easily through pricing models built on a number of factors including value, flexibility, and simplicity. Details about generative AI pricing can be found here. All generative AI innovations announced today are part of ServiceNow’s Now Platform Vancouver release and will be generally available in the ServiceNow Store on Sept. 29 to all customers.

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