ServiceNow expands strategic alliance with Microsoft


New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience.

To enhance employee choice and flexibility, ServiceNow and Microsoft Corp. have combined their generative AI capabilities. The new ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants, making it easier than ever to create value for enterprise workers and for employees to unlock new productivity avenues.

Now Assist and Microsoft Copilot will intuitively interact to meet employees where they are so they can execute common productivity tasks. This is made possible by integrating the intelligence of Now Assist with ServiceNow’s AI-powered workflows with Microsoft Copilot to create a more holistic, connected experience, allowing employees to get the help they need from the most relevant generative AI assistant, regardless of which platform they are in.

“We strongly believe that the next shift in generative AI will result from the collaboration of industry leaders putting AI to work for their customers. We’re on our way to bringing the best of both worlds with the combined power of Now Assist and Microsoft Copilot to transform how work happens. Today’s news marks a new chapter in the way businesses will operate. With Microsoft as our partner, we’re enabling a smarter way to work, where generative AI assistants can cohabitate and interact to unlock new levels of productivity,” said CJ Desai, President and COO, ServiceNow.

“At Microsoft, we are committed to helping our customers adapt and thrive in this new age of AI. Fundamental shifts are transforming productivity for every individual, organization, and industry, which is why our work with ServiceNow is so valuable. The seamless integration of our AI-powered assistants will help usher in improved levels of employee and IT productivity, reduce context switching, and ensure easier execution of everyday work tasks, adding to the value of our customers’ technology investments,” said Rajesh Jha, Executive Vice President of Experiences & Devices, Microsoft.

Now Assist will provide employees with responses to questions as well as recommend actions and next steps in a conversational manner. These actions combine Now Assist’s domain knowledge of the enterprise and awareness of the user’s context and organizational data from Microsoft 365 chats, email, calendar, and files. The simultaneous presence of ServiceNow and Microsoft’s AI assistants within Microsoft 365 can help quickly eliminate friction for employees.

ServiceNow and Microsoft have been strategic partners since 2019, helping customers work better and achieve more. And, expansion of their partnership represents the next phase of innovation for their customers. The Now Assist and Microsoft Copilot integration announced today will be generally available in Fall of 2024.

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