Built from the ground up for MSPs, the all-in-one platform streamlines service delivery, device control, threat protection, and performance monitoring
ManageEngine, the enterprise IT management division of Zoho Corporation, has officially launched MSP Central, a unified platform purpose-built for managed service providers (MSPs) to centralize and simplify IT service delivery. The platform is designed to tackle the growing operational complexity MSPs face while enabling them to scale with confidence.
As the global managed services market approaches a projected $511 billion valuation by 2029, MSPs are under pressure to streamline operations, improve service quality, and meet increasing client demands. MSP Central addresses this need head-on by integrating remote monitoring and management (RMM), professional services automation (PSA), advanced server monitoring, and endpoint security into one cohesive solution.
“We’re bringing together the best of ManageEngine in a single, unified platform designed to eliminate tool sprawl and boost MSP efficiency.”
— Mathivanan Venkatachalam, Vice President, ManageEngine
Unlike traditional MSP tools that often require juggling multiple interfaces, MSP Central enables secure, multi-tenant management with fine-grained role-based access. The modular architecture allows service providers to adopt only the features they need, whether for infrastructure monitoring, contract automation, or AI-powered ticketing and alert correlation.
“With MSP Central, we’re setting a new standard for what MSPs should expect from their management platform,” said Mathivanan Venkatachalam. “We’ve created a scalable, adaptable system that reduces friction, enhances productivity, and delivers a truly connected service experience.”
The platform’s AI-powered capabilities—including sentiment detection, ticket summarization, and predictive thresholds—help technicians cut down on response time while boosting accuracy. Seamless integrations with more than 20 third-party tools via open APIs and built-in connectors ensure that MSPs can plug into their existing ecosystems with ease.
“We needed a tool that brought everything together—without adding complexity or locking us in. MSP Central does just that.”
— Edgar Martínez, Business Manager, EvolutionIT
Looking forward, ManageEngine plans to expand MSP Central to include SIEM, privileged access management, and deeper analytics, offering MSPs and MSSPs a full-spectrum platform to manage security, compliance, and operations from one console.
MSP Central is now available globally with modular pricing options. MSPs can start their free trial today at https://mnge.it/msp-central.
