Artificial Intelligence NEWS

Generative AI adoption for enterprises get accelerated

Bill McDermott

First-of-its-kind AI Lighthouse program helps customers create generative AI-based initiatives to transform their business operations.

ServiceNow, NVIDIA and Accenture have announced the launch of AI Lighthouse, a first-of-its-kind program designed to fast-track the development and adoption of enterprise generative AI capabilities. Expanding on existing strategic partnerships among ServiceNow, NVIDIA and Accenture, AI Lighthouse will assist pioneering customers across industries in the design, development, and implementation of new generative AI use cases.

AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services. The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models (LLMs) and applications to advance their businesses.

“This is a transformational moment for business to revolutionize how work gets done. In collaboration with our visionary partners, ServiceNow, NVIDIA, and Accenture are forming the market-leading blueprint for AI-first enterprise innovation. We expect the AI Lighthouse customer program to inspire breakthrough ideas with massive ROI: ‘return on intelligence’,” said Bill McDermott, Chairman and CEO, ServiceNow. 


“Industries are racing to add generative AI tools to their operations at a faster pace than in any previous technology shift. NVIDIA, ServiceNow and Accenture are partnering to help customers lead their industries by deploying generative AI tools that harness their own invaluable knowledge to transform the applications they use every day,” said Jensen Huang, Founder and CEO, NVIDIA. 

“Generative AI holds enormous potential for enterprises—it can help them reinvent how they work, strengthen their services, differentiate themselves and reach new levels of performance. Our expanded partnership with ServiceNow and NVIDIA will apply our combined experience, expertise and insights to helping our clients create powerful, relevant and responsible generative AI use cases and more quickly realize the value of this transformative technology,” said Julie Sweet, Chair and CEO, Accenture. 

The AI Lighthouse program will help generate content automatically, including intelligent search results, work notes, and knowledge base articles. Also, it will boost developer productivity with intelligent recommendations for code.

The AI Lighthouse Program will build on that early progress to collaborate on designing, developing, and implementing new generative AI use cases with a select group of customers across IT service management (ITSM), customer service management (CSM), and employee experience. NVIDIA accelerated computing and software, including NVIDIA DGX AI supercomputing and NVIDIA DGX Cloud, as well as NVIDIA NeMo LLM software, will provide full-stack computing for model training and tuning; ServiceNow will be the front-end workflow automation and intelligence platform; and Accenture will leverage its deep functional and industry knowledge and generative AI strategy, design and delivery experience to bring use cases to life for customers.

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